Frequently Asked QuestionsWhat should I do if I am involved in an accident Your first action should be to call the police to the scene of the accident. If anyone is injured, seek treatment immediately. Even if there does not appear to be any damage, a police report will verify the details of the accident which will help your claim in case hidden damage is discovered later.
Do I have to have my vehicle repaired at the repair center my insurance company recommends. NO! Many insurance companies have preferred shops or "Direct Repair Programs" which they offer as an option. Even if they try to persuade you to use a preferred shops, you ALWAYS have the right to choose where you have your vehicle repaired. We have a proven track record with insurance companies. All insurance companies and estimates accepted.
If I get my vehicle serviced at The Body Shop of Athens, will I still have a warranty? We provide a written, life-time warranty on all our paint and workmanship. The warranty is always issued by the shop, not the insurance company, so you can rest assured that your vehicle will be well taken care of
Will I have to pay more money if I chooseThe Body Shop of Athens. You will not be charged additional fees for using a shop of your choosing.
Will choosing a preferred provider mean that my repairs will be completed sooner? Not necessarily. And at the Body Shop of Athens, we have developed a unique servicing system that increases the number of hours per day spent working on your car so that it is completed and back on the road sooner.
Must I obtain 3 written estimates? Generally, no. Unless your policy states otherwise, no one can tell you to obtain more than one estimate. You, as the car owner, may get additional estimates if you desire to do so.
Who is responsible for my bill, the insurance company or me? Ultimately, the bill is your responsibility, but at The Body Shop of Athens, we make your claims process stress-free by dealing with your insurance company directly. If there are any problems that arise, we will notify you immediately. Otherwise, you can relax knowing the professionals are handling your needs!